Reference

rafi99 Legal: Clear Terms For Your Account

rafi99 Legal brings account rules, data handling and payment conditions into one readable place before you open an account.

Account termsData requestsLocal-law accessPayment records
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rafi99 rafi99 Legal: Clear Terms For Your Account
CONTACT ROUTES

Where To Raise A Legal Request

A clear contact path matters when a policy question affects your account or payment record.

Account terms Send the section name and your account reference through the support contact route. We can clarify how a Legal clause applies to phone verification or account access.
Wallet records For DANA, OVO, GoPay or QRIS questions, include the transaction date and receipt reference. We use those details to locate the payment record without requesting your wallet PIN.
Data requests Ask support to access, correct or remove eligible personal data by naming the requested change. We may verify account ownership before taking action on the record.
DATA PRACTICE

How We Handle Data And Account Security

Legal handling is practical: we use the account details needed to maintain access, check transactions and answer your requests.

Personal data

We collect account details needed for access, verification and support. We do not ask you to place passwords, wallet PINs or security codes inside a Legal request.

Cookies

Cookies may remember session settings and help the account path work across mobile and desktop. You can raise a cookie question through support if a setting needs clarification.

Account security

Phone verification is an account step before access. Keep your login details private, and contact support if an account record or verification result does not match your request.

Payment records

DANA, OVO, GoPay, QRIS and bank references can be retained to match deposits or withdrawals. Share only the receipt reference needed for a payment check.

Retention

We retain account and transaction records for administration and applicable legal needs. A deletion request is assessed against those needs before any eligible record is removed.

Policy changes

To request a correction or ask how a clause changed, contact support with the section title and account reference. We can explain the current wording and next step.

Legal Questions About rafi99 Accounts

These Legal answers address the account and data questions we hear before access begins. Check the relevant clause, keep your payment receipt available and contact support when your situation needs an account-specific response. Access depends on local law, so the terms applicable to your location should be read before you proceed.

The Legal page covers account creation, phone verification, access conditions, personal data, cookies, payment records, retention and requests to correct or remove eligible data where local law permits.

Yes. Account access depends on local law. We ask you to check the conditions that apply in Indonesia and proceed only where local law permits access to the relevant lobby.

These payment rails can create transaction records linked to your account. Legal terms explain how those records may be used to trace deposits, withdrawals, receipts and payment-status questions.

Contact support from your signed-in account and name the data field you want corrected. We may verify ownership before changing the record, and some records may need to remain retained.

Phone verification helps connect account access with the person opening the account. If the verified number or result is incorrect, contact support and provide the account reference, not your security code.

You can ask support about retention for a particular account or payment record. The period can depend on account administration and applicable legal needs, including DANA or bank-transfer references.

Send the payment rail, transaction date, amount shown in your account and receipt reference. For DANA, OVO, GoPay, QRIS or bank transfer, never include a wallet PIN or login password.

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